fbpx

Frequently Asked Questions

Q: Is a natural bar of soap better for my skin than commercial personal care products?
A: Yes! A quality bar of soap is free from sulfates, surfactants, parabens and other preservatives that can damage your skin. Artisan bar soap is crafted in small batches with ethically sourced raw ingredients like olive oil, avocado oil, shea butter and plant based oils. These premium oils and butters are slowly melted to perfection and often combined with foreign clays, silks and other exotic ingredients for your cleansing ritual.

Q: Is the soap edible?
A: No, although we strive to make our body bars look like treats good enough to eat, please don’t taste them, they are NOT food.

Q: How much does one bar of soap weigh?
A: 4-9oz depending on the style. Please be advised that our artisan soaps are hand-cut and sizes may vary slightly from bar to bar.

Q: How do I use the soap?
A: On a wet pouf, washcloth or hands. Work into a rich, creamy lather, massage into skin and rinse.

Q: How do I take care of my soap?
A: When storing your soap be sure it is in a cool, dry place out of direct sunlight. After using your handcrafted soap, allow your soap to dry between uses. Do not allow soap to sit in water. Please use a draining soap dish to help prolong the life of your soap bar.

Disclaimer: Soap may affect different skin types differently. We only use high-quality, all-natural ingredients in all of our bath products and test each recipe rigorously, but certain individuals can still have negative physical reactions to our products. We encourage you to read the ingredient list included in each listing prior to purchasing to ensure you don’t have any known allergies or sensitivities to anything used in our products. If you are unsure how an item will affect your skin, we recommend a small patch test before use. We are happy to answer any questions you may have about our products, but we cannot be held responsible for any adverse effects that are beyond our control. Each batch is visually inspected and pH tested prior to being shrink-wrapped, packed and shipped to our customers. We take pride in our artisan soaps and follow strict sanitation and quality guidelines. We stand behind the quality of our products and are committed to putting your safety, health, and satisfaction first.

Shipping policy

  • Due to COVID-19, we only ship within the USA.  All orders ship out next business day and will arrive within 7-10 business days. (Sometimes taking much longer, due to inefficient new procedures. Please be patient with the post office, they are doing the best they can during these unprecedented times) 
  • $4 flat rate shipping on orders up to $35 
  • Free shipping on orders over $35 (to the 48 contiguous United States of America.)*

*Orders that qualify for this free shipping offer can only be delivered to locations in the to the 48 contiguous United States of America. (Sorry, but this offer is not available for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc)

Payment

St. Mist Soap accepts PayPal & most major credit cards. All orders must be paid in full before being shipped.

We never keep payment information. You’re safe with us!

Refund policy

Due to the nature of bath and body products, all sales are final. If a product arrives damaged or you have any other concerns, please feel free email us within three days of receiving your damaged product regarding your order.

Privacy Policy

St. Mist Soap will never give out any personal information or emails to third parties.